ABB Australia has expanded its service network to further enhance lifecycle support for robotics customers in South Australia.
ABB, the leading power and automation technology group has announced that it has expanded its robotics service centre network in Australia. Fully trained service engineering support is now available for Adelaide-based customers from their facility located in Thebarton, South Australia.
Nicole Ebert, ABB Australia’s robotics service manager commenting on the new service capability said that the expansion gave their Adelaide customers access to a more personal service and support for their robotic installations.
Local support services could now be offered to diagnose faults and quickly correct them, helping companies optimise their installations for peak performance.
“This coupled with our Remote Service capability ensures customers have access to fully trained and experienced service engineers to help extend the mean time between failures, decrease the time to repair and lower the costs of ownership.
“Our Remote Service offering is an intelligence support product that allows long-distance monitoring of the condition of robot systems and automatically generates alarms to notify our service engineers when a problem arises.”
In addition to robotics services, ABB’s Adelaide office also offers comprehensive Process Measurement field service support for their wide range of flow measurement products.