Successful Outsourcing and Multi-Sourcing by Derek Parlour, as the title suggests, is a book that not only focusses on multi-sourcing, but also explains why a business should outsource for strategic reasons and not by accident.
Author Derek Parlour heads an operation that handles 400 million customer contacts a year with less than 30 staff, through both outsourcing and multi-sourcing.
The book offers practical guidance for organisations considering outsourcing strategy, and will also help outsourcing professionals, and those teaching or studying business topics.
Martyn Hart, Founder of the National Outsourcing Association (NOA), UK, commented that he would recommend the book to anyone starting, running or responsible for outsourcing. He adds that the book balances research with the author’s hands-on experience to give the reader a well-balanced view of outsourcing.