The National Heavy Vehicle Regulator is entering the final phase of testing for its national Access Management System (AMS), which will soon provide Australia’s heavy vehicle industry a one-stop shop for fast-tracked access applications.
NHVR CEO Richard Hancock says the NHVR and its partners have worked hard since early 2013 to ensure that the AMS will work on a national basis. Mr Hancock describes the AMS as Australia’s first cross-border, cross-authority IT system for managing heavy vehicle access to the nation’s road network.
The AMS is being built to handle an estimated 100,000 permit applications each year. Mr Hancock explained that operators will no longer need to apply for permits from multiple road managers, with the NHVR functioning as a single contact, dealing with the relevant state and territory road authorities and local governments to manage applications from start to finish.
Together with vendor partners, HCL Technologies and Esri Australia, the NHVR has built the AMS in consultation with industry, road transport authorities and local governments to ensure that the entire application process is streamlined and the system delivers on its productivity benefits.
The AMS will cover all types of access requests including interstate or territory trips; tasks involving local roads; special access requests; and special vehicle requests such as performance-based standards (PBS).
While there are a number of ways to submit an application, Mr Hancock recommends the online channel, because it will be fast-tracked to the assessment stage.
The AMS will allow operators to submit access applications entirely online with the following key features:
The NHVR Journey Planner
An interactive online map service, which will display approved routes for use by heavy vehicles, the Journey Planner will allow operators to plan their heavy vehicle journey and identify if an application for an access permit is required. Journeys can be saved and used in applications for an access permit. Road managers will use the Journey Planner to quickly identify where potential route assessments would need to be conducted or to suggest alternative routes.
Applications can be completed on a computer and digitally signed; applicants don’t need to print out forms.
Unique customer login
Operators can register their details with the NHVR and have that information pre-filled on their applications when they login.
Electronic tracking and documentation
Applications are stored in the AMS database and any queries, advice or correspondence during the application process are added to an operator's record. All parties involved in the application will be kept informed of its progress.
The NHVR will also have dedicated resources to help operators transition to the new AMS, including NHVR Journey Planner user guides, reference sheets, FAQs and e-learning videos; phone support line at 1300 MY NHVR (1300 686 987); and specialist case managers to work through complex issues with customers.
According to Mr Hancock, once the AMS goes live, busy operators will be spending less time, money and paperwork trying to get a vehicle on the right roads.